Payment Policies
Deposit Requirements
At the time of contract signing, a 50% deposit is typically required to kick off your project. This upfront payment helps us secure the necessary materials and begin preparations. In some cases, additional terms may be agreed upon between you and your sales representative, which will be detailed in your contract.
Additional Payments
Partial payments may be required once permit approvals are obtained, and these will also be noted in the contract. The remaining balance is due upon installation. You can pay the installation crew directly or request an invoice from our office, which will be payable upon receipt.
Preferred Payment Methods
We prefer payments by check but also accept debit cards, credit cards, or eChecks through a secure online link. Please note that a fee will be automatically applied for credit card payments, and American Express is not accepted. If you opt to pay in cash, please ensure you have the exact amount, as we do not keep cash on our premises and cannot provide change.
Property Access
Measuring Your Project Area
Our field technicians usually do not require your presence to take measurements, unless there are locked gates or the area is on a second story. In most cases, we can access the necessary areas without any need for an appointment. Homeowners may not even be aware that measurements have been collected, ensuring minimal disruption to your day.
Preparing for Installation
On installation day, it’s important to clear the work area of any valuable property, cameras, debris, furniture, or items you don’t want touched or damaged. While our installers aren’t responsible for moving your patio, porch, or lawn furnishings, we’re always happy to assist if needed. Additionally, make sure that driveways, walkways, and gates are unlocked and free of vehicles or debris to allow easy access for our team.
Digging and Debris
Miss Dig Utility Location
Before any digging begins, we will coordinate with Miss Dig to locate public utility lines, which takes about three days. However, Miss Dig only identifies public lines, so please inform your Wayne Craft representative if you have underground sprinklers or other private lines that need to be considered.
Handling Dirt and Debris
Dirt from pier holes will remain on your property in a designated spot that we will agree upon during contract signing. If you prefer that we haul and dispose of the dirt, a fee will be applied. If your project requires a permit, the city may need to inspect pier holes before we can complete installation. We’ll coordinate this inspection and aim to resume work the following day, weather permitting.
Permits, Production, and Installation
Project Timeline
We handle all projects in the order contracts are signed and deposits are received. Timelines depend on our current workload and the complexity of each project. If a permit is required, we won’t cut any materials until we have received approval from the city to avoid any potential adjustments that may be needed.
Weather Considerations
Installations are typically scheduled a day or two in advance, and our project coordinator will notify you the day before our team plans to arrive. Please be aware that weather conditions like heavy rain, snow, or high winds can impact our ability to safely and effectively complete the work.
Change Orders and Communication
Making Changes to Your Contract
If you need to make any changes to your contract, such as adjusting the color of your product or adding/removing items, an addendum must be signed by both you and your sales representative before we proceed.
Keeping Your Contact Information Updated
Accurate contact information is crucial for smooth communication throughout your project. Please review your contract carefully before signing, and promptly notify our office if your contact details change.
Final Notes
Adobe Sign for Easy Contract Management
We offer the convenience of signing contracts and addendums via Adobe Sign. This process is quick, secure, and allows us to move faster on your project. We’ll use the email address provided during your estimate appointment or contract signing unless you request otherwise.
Coordinating with Other Contractors and HOAs
If you’re having other work done at your home, such as siding or roofing, please inform your Wayne Craft representative at the time of contract signing. Additionally, if you belong to a homeowners association, we can provide color samples and layouts to help you obtain any necessary HOA approvals.
Our goal is to provide a seamless and stress-free experience from start to finish. If you have any further questions or need clarification, don’t hesitate to reach out to our team. We’re here to help make your project a success! Get started today and contact us for a free estimate!